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Nedbank Recruiting

Job Classification
Job Family
Administration, Operations and Facilities
Career Stream
Procurement and Vendor Management
Leadership Pipeline

Manager of Others

Job Purpose

To design, implement, support and renew all commercial and economic structures in the motor claims supply chain. This role requires a strong technically orientated leader who will be able to fram ill-definited problem statements into opportunities to extract value through the management of motor claims cost, while ensuring the optimal customer service outcomes.

Job Responsibilities
  • End-to-end management of motor claims cost to achieve target loss ratio.
  • Establishing and maintaining adequate remuneration structures for: Panelbeaters, Vehicle rental agencies, Autoglass suppliers; Vehicle parts suppliers; Towing companies; Vehicle salvage companies, vehicle service centres; vehicle replacement companies; assessment centres.
  • Contribute to the optimisation of assessment, claims fulfillment and control environment processes.
  • Assess and evaluate the business case of the opportunity or challenge encountered through business scenarios across the following business functions:- claims administration, assessing, actuarial, business intelligence, IT, Risk and Compliance, Finance and Payroll.
  • Project management of initiatives identified to extract value in order to balance the following key performance areas:- claims cost management, customer services outcomes and Transformation / B-BBEE.
  • Accurate and timeous reporting of relevant management information to the Head, Support Services.
  • Develop procurement policies, procedures and processes.
  • Budget planning and cost management.
  • Build strategic, professional and ethical relationships with internal and external clients and suppliers.
  • Continuous improvement of training methods, performance measurements systems and underwriting standards.
  • Ensure procurement functions comply with the company policies, procedures and IT standards, focussing on standardisation of processes.
  • Overseeing department staffing, recruitment and selection.
  • Performance management including management of disciplinary processes.
  • Participation and adherence to voluntary and regulatory bodies.
  • Claims cost management
  • Assess and evaluate the adequacy and effectiveness of service provider controls, processes and procedures through: Data Analysis, risk identification and evaluation, control implementation, process mapping and audit design.
  • Lead a team to deliver on audit requirements:- Audit allocation, recoveries, reporting, competency testing,
  • Lead a team to ensure that the following is administered to supported procurement processes with regards to services providers:- Online portal, Application and Due Diligence, Profiles, Roadshows and Communication.
People Specification
Essential Qualifications - NQF Level
  • Advanced Diplomas/National 1st Degrees
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Actuarial, Chartered Accounting or Engineering degree beneficial
  • MBA beneficial
Type of Exposure
  • Conducting root cause analysis
  • Analysing situations or data that requires an in depth evaluation of multiple factors
  • Developing ways to minimize risks
  • Managing conflict situations
  • Influencing stakeholders to obtain buy-in for concepts and ideas
  • Sharing information in different ways to increase stakeholders understanding
  • Challenging the status quo with a view to improving the environment or peoples understanding
  • Working knowledge of contracts
  • Managing multiple projects
  • Conducting market research to identify trends and formulate strategies or action plans
Minimum Experience Level
  • Minimum 3-5 years technical experience AND
  • Minimum 3 - 5 years management experience.
  • Short Term Motor Insurance experience (essential)
Technical / Professional Knowledge
  • Banking knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls
  • Industry trends
  • Principles of financial management
  • Principles of project management
  • Relevant software and systems knowledge
  • Decision-making process
  • Relevant regulatory, compliance and risk legislation
Behavioural Competencies
  • Decision Making
  • Facilitating Change
  • Building Trusting Relationships
  • High-Impact Communication
  • Sustaining Customer Satisfaction
  • Technical/Professional Knowledge and Skills
Preference will be given to individuals from underrepresented groups.


Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply now »