Partner Relationship Manager

Job Requisition and Talent Acquisition Specialist Contact

Requisition: 137975

Role: Partner Relationship Manager

Talent Acquisition Specialist: William Mtsweni

Closing Date: 15 May 2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Ensure profitable relationships between internal and external stakeholders by managing partner portfolios through effective relationship building, aligning with Nedbank’s strategic objectives.

Job Responsibilities

•    Build and maintain relationships with clients by demonstrating understanding of client needs; communication; acting on feedback and delivering on client expectations.
•    Retain and grow mutual business with existing/new clients through regular engagement/interactions.
•    Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
•    Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•    Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
•    Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
•    Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
•    Optimise outputs by evaluating resource utilisation and analysing channel effectiveness.
•    Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
•    Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
•    Inform internal stakeholders of industry changes and legislation through information sharing.
•    Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
•    Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
•    Advise internal stakeholders through reporting and engaging on improved relationship management practices and processes.
•    Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•    Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe.
•    Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
•    Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

Preferred Qualification

A degree in fields such as Business Administration, Finance, Marketing, or a related area

Minimum Experience Level

2-5 years in Relationship Management
2 years in Ecommerce industry

Technical / Professional Knowledge

Behavioural Competencies