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Collections Consultant



Johannesburg, ZA

Date:  22-Jun-2022

Job Purpose
To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities
•    Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
•    Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
•    Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
•    Maintain client satisfaction by responding to general queries on risk or arrears timeously.
•    Contribute to team dynamics by sharing knowledge and ideas.
•    Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
•    Ensure client account status are correct by checking the account history details on the system.
•    Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
•    Prioritise customer accounts by grading all accounts into risk categories and age analysis.
•    Minimise potential loss to the bank by implementing the collection process and strategy.
•    Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
•    Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
•    Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
•    Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
•    Improve workflow and time management efficiencies by proactive planning and implementing credit control process
•    Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
•    Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
•    Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
•    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
•    Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
•    Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
•    Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
•    Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level
•    Matric / Grade 12 / National Senior Certificate

Type of Exposure
•    Sharing information in different ways to increase internal stakeholders understanding
•    Communicating internally
•    Managing costs against a budget
•    Knowledge of account restructuring
•    Capturing data
•    Checking accuracy of reports and records
•    Managing and monitoring internal customer expectations
•    Reconciliation statements
•    Managing customer expectations
•    Working in a fast passed environment

Minimum Experience Level
2 years experience in credit collections


Technical / Professional Knowledge
•    Banking knowledge
•    Business terms and definitions
•    Data analysis
•    Governance, Risk and Controls
•    Relevant regulatory knowledge
•    Relevant software and systems knowledge
•    Negotiation skills
•    Product Knowledge
•    Relevant Nedbank Human Resources policies and practices
•    Administrative procedures and systems


Behavioural Competencies
•    Communication
•    Collaborating
•    Decision Making
•    Stress Tolerance
•    Work Standards
•    Managing Work


Please contact the Nedbank Recruiting Team at +27 860 555 566


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