Team Leader: Broker Support

Job ID

139162

Closing Date: 16 May 2025

Leadership Pipeline

FAIS Affected

Job Purpose

To manage the Broker Support functions within Nedbank Insurance Operations. Drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency and superior client services. Provide support to the Risk Advisor team within Nedbank Insurance brokerage and maintain relationships with all stakeholders.

Job Responsibilities

• Manage internal insurance client relationships with a Broker support lens.
• Manage outsourced external insurers within SLA terms and conditions.
• Prioritise escalated client and Risk Advisor complaints. 
• As Key Individual, manage FAIS requirements, all staff to be fully compliant.
• Track team performance against established goals. Report on KPI’s of team and consistently achieve world class industry benchmarks.
• Performance management
• Manage quality of work by performing quality reviews, do coaching, and taking corrective action where necessary. Manage adherence to underwriting criteria and application.
• Recruitment of staff and manage the onboarding process of new employees.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Improvement to client data.
• Team meetings – structured and informal.
• Meet with brokers to ensure service standards are being met.
• Management and reporting of losses, take corrective actions and share learnings.
• Encourage team to identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Implement changes to improve turnaround time.
• Manage Business Continuity plan.
• Support the achievement of the business vision, strategy, and values.
• Development and review of curriculum / training program and collaboration with Learning & Development team.
• Reward and recognition practices.
• Adhering to audit requirements; report protentional audit findings identified and take actions to close the gap.
• Management and reporting of losses, take corrective actions and share learnings.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Build effective organisational culture and manage organisational climate. Pulse/Nedbank way?
• Driving implementation of Operations strategy.
   

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate 
• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• Regulatory Examination: Representatives (RE5) and Key Individual (RE1)
• DOFA for Cat 1.2 and 1.6 for 12 months or more.

Preferred Qualifications

• NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

• 5 years working experience in the short-term insurance industry (Personal & Commercial lines), including experience in a brokerage.
• 3 years working experience in a leadership role managing short-term insurance products (Personal & Commercial lines), including experience in a brokerage.

Technical / Professional Knowledge

Behavioural Competencies