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Team Leader: Amex Merchants



Cape Town, ZA

Date:  09-Jun-2021

Job Title

Team Leader: Amex and Visa Master Card Acceptance

Job Req


Closing Date

18 June 2021

Career Stream




Job Purpose

We are looking for Team Leader: Amex and Visa Master Card Acceptance to grow the Amex book and lead a team of Sales Consultant. To achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.

Job Responsibilities

  • Ensure that advice provided and recommendations made are appropriate to identified client needs and risk profile.
  • Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
  • Build collaboration with internal stakeholders.
  • Build relationships with all relevant stakeholders, including product providers both internal and external.
  • Ensure that product knowledge for self and planners is current.
  • Ensure transformational target are met.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
  • Create a client service culture. Achieve operational excellence.
  • Encourage team to generate innovative ideas and share knowledge.
  • Manage performance of staff by implementing performance agreements and ensuring a clear vision.
  • Mentor and coach staff on identified performance gaps.
  • Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through participation in decision-making processes.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by identifying current and future training and development needs.
  • Contribute to team effectiveness by following the recruitment process when recruiting talent.
  • Maintain a high performing team and ensure an environment for optimal performance is created through career conversations, using the talent grid principles and developing talent retention programmes.
  • Embrace the Nedbank vision and values by leading by example. Manage the onboarding process of new employees.
  • Set stretch targets for team members for all identified business goals in line with organisation targets. Support each team member to develop plans.
  • Ensure that plans are implemented and financial targets, including gross commission, are met.
  • Take corrective actions to ensure that targets are achieved and quality standards are met.
  • Control costs by reacting to identified exceptions in expenditure.
  • Control product offerings in line with bank strategy.
  • Ensure that all services delivered are compliant with both Group standards and national legislative requirements.
  • Support performance and compliance to all sales processes and procedures.
  • Ensure that all organisation projects, processes and systems are delivered timeously.
  • Support efficiency and effectiveness in the business and the team.
  • Ensure that advice provided and recommendations made to clients by planners comply with bank and financial services regulations and with Treating clients Fairly requirements.
  • Ensure compliance with all bank and regulatory requirements.
  • Ensure that planners are paid by monitoring gross commission.

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Degree/Diploma in Sales and Markeking will be adventagious

Minimum Experience Level

  • Minimum 2 years managing a sales team, with exposure to the range of experience identified above.

Behavioural Competencies

  • Building Partnerships
  • Communication
  • Customer Focus
  • Decision Making
  • Building the Sales Team
  • Driving for Results
  • Aligning and Executing Sales Strategy

Technical / Professional Knowledge

  • Business administration and management
  • Client service principles
  • Communication Strategies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Nedbank systems
  • Nedbank vision and strategy
  • Management information and reporting principles, tools and mechanisms
  • Financial products and services, Nedbank and external providers

Type of Exposure

  • Conducting performance appraisal interviews
  • Conducting performance feedback meetings
  • Implementing a strategic plan
  • Checking performance data to measure employee performance
  • Investigating and reviewing processes to improve client satisfaction
  • Assuming a key leadership role
  • Providing constructive feedback to employees
  • Building constructive relationships with internal and external stakeholders.
  • Managing conflict
  • Managing processes according to deadlines and service standards

Talent Acquisition Consultant

Poppy Mlotshwa


Please contact the Nedbank Recruiting Team at +27 860 555 566


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